Frequently Asked Questions

A public adjuster is a licensed professional who represents the policyholder during the insurance claims process. Unlike insurance adjusters who work for the insurance company, a public adjuster works on your behalf.

At Catastrophe Claims Adjusting, our role is to guide you through the process, help organize and handle documentation, and communicate with the insurance company. We stay involved from start to finish to help keep your claim clear, structured, and moving forward.

You can contact a public adjuster as soon as property damage occurs or at any point during the claims process. In many cases, getting guidance early can help you take the right first steps and keep everything organized from the start.

If a claim has already been filed, you can still bring in support to help manage the process and keep things moving forward. The earlier you involve a public adjuster, the more guidance you have throughout the claim.

Yes. We represent both residential and commercial property owners throughout North & South Carolina during the insurance claims process.

Catastrophe Claims Adjusting assists with various property damage claims, including hail, fire, water, hurricane, and other storm-related events. We manage documentation and communication throughout the insurance adjustment process.

After years working in public adjusting and helping expand operations in North Carolina, Kyle Delatorre launched Catastrophe Claims Adjusting to operate independently and maintain a focused, streamlined claim process.

Catastrophe Claims Adjusting emphasizes structured documentation, direct communication, and hands-on involvement throughout the claim. The firm maintains a consistent process designed to keep claim handling organized and professional.