Careers

Job Description

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Duties

• Answer inbound phone calls to the company 
• Direct information to proper parties regarding inbound calls 
• Enter customer information and set appointments for estimates, inspections, or general inquiries.
• Manage inbound Leads in the company database
• Follow up with customers 
• Facilitate great customer service for clients
• Data entry as needed
• General office duties and organization including filing, scanning, mailing etc.
• Assist with information transfer to outside parties such as mortgage companies, insurance companies, and customers as directed.
• Invoice uploads for vendor and manufacturer credits

Responsibilities

• Vetting inbound “Leads” with company qualifiers to make sure new leads are run efficiently
• Responsible for reaching out to inbound leads in a timely fashion
• Entering data on response times and tracking of follow-up per company guidelines
• Rehash leads per company guidelines 

Other duties and responsibilities as needed for the company.